We strive to provide you with high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our return and refund policy.
1. Returns
– You may return any unopened and unused products within 14 days of delivery for a full refund.
– Products must be in their original packaging and condition.
– The cost of return shipping is the responsibility of the customer, except in cases where the item is faulty or damaged upon delivery.
2. Non-Returnable Items
– Opened or used products.
– Products damaged due to misuse, mishandling, or improper installation.
– Custom or special order items.
3. Refunds
– Once we receive your returned product and inspect it, we will notify you via email.
– If the return is approved, we will process a refund to your original payment method within 7-10 business days.
– Original shipping charges are non-refundable unless the product was faulty or damaged.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@nextsmartprint.co.uk
5. Faulty or Damaged Items
If you receive a product that is faulty or damaged, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, depending on the circumstances.
6. Contact Information
For any questions about returns or refunds, please contact us at info@nextsmartprint.co.uk